Policies

Appointment schedule

Two Paws Up will arrive as close to the scheduled appointment time as possible. However, we will never jeopardize the safety or well-being of our clients’ pets by hastening a groom. Nor will we put the stylist at unnecessary risk by rushing to the next appointment. We will call you and advise you of any change in our arrival time.

Grooming history

Your pet’s safety and comfort is our primary concern. Please advise us of any sensitivities or pre-existing medical conditions so we can avoid aggravating these situations. Please also advise us of any prior grooming history you or your pet may not have found totally satisfactory so we can avoid repetition of unpleasant experiences.

We understand some pets are extremely sensitive to certain grooming procedures such as trimming nails, or cleaning ears. It is not our intent to cause discomfort to your pet. Sometimes, for the overly sensitive pet, these procedures are best left to the care of a veterinarian.

Dematting

We at Two Paws Up will not demat a pet for longer than 30 minutes. Excessive dematting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate or cause skin problems. This is a total contradiction to the stress-free philosophy of mobile grooming. Sometimes a pet is so badly matted that the hair must be completely clipped off, allowing new, healthy hair to grow. Excessive matting can be avoided with regular combing and brushing and we will be happy to show you the best techniques for mat prevention.

Although most pets are very well behaved, not all are perfect angels. We understand this and welcome meeting these different personalities as part of our job. However, for the benefit of all involved, we will not provide services for vicious or aggressive attitudes, and we reserve the right to refuse service to these pets.

Cancellations

Cancellations must be made at least 24 hours prior to the scheduled appointment time.

No-shows

In the event we arrive for a scheduled, confirmed appointment and find no one there to release the pet to our care, (barring an unforeseen emergency) an invoice for the actual trip fee will be assessed and left at your door.

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